Privacy Policy

This Policy explains how KASSE collects, uses, shares and protects personal information. It applies when you visit our Website, create an account, complete identity checks, use our payment or foreign exchange services, or contact us.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. This Policy describes our general practices; a notice shown when we collect particular information may provide more detail.

The information we collect depends on how you use KASSE. It may include your name, date of birth, contact details, identity documents, business and ownership information, account and recipient details, transaction records, and messages you send to our support team.

We may also collect technical information such as your IP address, device and browser details, sign-in activity and Website usage data when needed to operate and protect the service.

We usually collect information from you, including through forms, uploaded documents and your use of the Services. Where relevant, we may receive information from your organisation or authorised representatives, identity-verification and payment partners, and public records, as permitted by law.

If you give us information about another person, such as a recipient or authorised user, please ensure you are authorised to share it with us.

We use information to open and manage accounts, verify identity, provide quotes and process transactions, communicate with you, respond to support requests, protect accounts from fraud, maintain records and meet legal or regulatory obligations.

To provide these services, we may share relevant information with identity-verification providers, financial institutions, payment partners, technology and support providers, professional advisers and authorities where required or permitted by law. Some providers may process information outside Australia. You can contact us for more information about current overseas processing arrangements. If required information is not provided, we may be unable to open an account or complete a requested service.

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure. Access is limited to people and providers who need it for their work. No online system can guarantee absolute security.

How long we keep information depends on the service involved and applicable record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it where the law permits.

When you visit the Website, our systems may record information such as your IP address, browser type, pages visited and the time of access. We use this information to operate, secure and improve the Website.

Cookies help keep you signed in and support essential Website functions. You can manage cookies through your browser settings, but blocking them may prevent parts of the service from working correctly. See our Cookie Policy for more information.

You can contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before responding. If we cannot fulfil a request, we will explain why where the law requires it.

If you have a privacy concern, please contact us first and provide enough detail for us to investigate. We will review the matter and respond. If you are not satisfied with our response, or do not receive one within a reasonable time, you may be able to complain to the Office of the Australian Information Commissioner or an applicable external dispute resolution scheme.

For privacy questions, access or correction requests, and complaints, please use the details on our Contact us page. Tell us how we can reach you and describe your request so we can direct it to the right team.